Workshop Terms & Conditions

All workshops whether booked online, in the shop or over the telephone must be paid in full at the time of booking to secure your space. Customers using a Sew Creative voucher to pay for their workshop must do so either in the shop or by telephone. Unless we have to cancel, workshop fees are non refundable.

If you have to cancel your space;

  • please telephone the shop as soon as possible
  • more than 14 days before the workshop, we can transfer you to another workshop for an additional admin charge of £5.00
  • or you can send a friend in your place at no extra charge
  • less than 14 days before the workshop, we shall not be able to transfer you to another workshop unless we are able to fill your space and then only subject to an additional admin charge of £5.00.

If we have to cancel the workshop (which we reserve the rights to do), you will be able to transfer to another workshop with no additional admin charge or receive a full refund. In this event, we shall telephone you as soon as possible.

Web Shop Terms and Conditions

By placing an order with Sew Creative you will be deemed to have agreed to these Terms and Conditions. If you are unhappy with any aspect of the terms below, please contact us before placing an order. 

Prices and availability of goods are subject to change without notice, however we shall advise you prior to fulfilling your order of any significant changes. All prices are inclusive of UK VAT. A UK only delivery charge will be added to your order value and advised at the bottom of your shopping carte. For all orders for delivery outside the UK, we shall advise you of any additional delivery charges, which will also need to be pre-paid prior to fulfilling your order.
STOCK LEVELS
Please note that we try our very best to update the web site to reflect current stock levels, however unfortunately sometimes we may be out of stock of items you have ordered.  In these circumstances:

        • We shall try to re-stock the items and advise you of any delay in fulfilling your order,
        • Or advise you of your item’s non-availability and agree a replacement item,
        • Or agree to cancel your order and refund your pre-payment.

PAYMENT
We use the PayPal on-line payment gateway for ease of pre-payment for your order; please note you do not have to have a PayPal account in order to use this payment method, just a current debit or credit card, in your name.
Alternatively, you can pay by BACs transfer (Account name: Sew Creative Ltd., account number: 80174094, sort code: 60-16-26). You can also email us at info@sewcreative.org.uk with your requirements and contact telephone number and address; we shall then phone you to agree your order and take pre-payment.
All Web Shop orders must be paid for in full (including UK delivery charges and any additional international delivery charges) before we shall fulfil your order.

ORDER FULFILMENT
We shall process your order within three working days and do our very best to get your order to you safely and undamaged within five working days after (UK delivery address only). However, we cannot take responsibility for items delayed or damaged by our third party delivery provider.
You must appreciate that your browser software may vary the actual colour representation of our products; we shall make every attempt to ensure our delivered products are exactly as described in our Web Shop. All fabric ordered will be cut in one single length, unless otherwise requested.

In the first instance following delivery, if you are not completely satisfied, please email the Company Secretary at info@sewcreative.org.uk to explain your concerns.

RETURNS
We hope that you will be completely satisfied with our Web Shop products and services.
We shall not accept any returns after seven days of you receiving the product and only if the returned products are in perfect condition, un-opened and un-used.
We regret that we cannot accept any returns for cut fabric unless it is proven to have a manufacturing fault or it is completely the wrong fabric (as ordered) or it has been cut to the wrong size (as ordered). Where the fault is proven to ours an exchange will be offered.
All returns should be sent (at your cost) to The Company Secretary, Sew Creative Ltd., 20-22 Lavant Street, Petersfield, Hampshire, GU32 3EW, enclosing your name and contact details and your reasons for returning the product. Please ensure that you package the product safely and securely and please obtain/ keep proof of posting/ tracking number, as we cannot accept responsibility for returns lost in the post.

RIGHTS TO CANCEL
You may not cancel your order after we have received your payment and have started to fulfil your order. If we have not started to fulfil your order we shall accept your cancellation and refund your pre-payment less an administration fee equal to 10% of the refund or £5 whichever is the greater.
In all cases, please contact us in the first instance via email at info@sewcreative.org.uk.

Sew Loyal Terms and Conditions

CUSTOMER BENEFITS – JULY 2015

  • The Sew Loyal card is free, one per customer
  • One point will be awarded for every £1.00 spent in the shop
  • Each point is worth £0.01p against any future purchases
  • Points can be redeemed at any time against any purchase in the physical shop

 TERMS AND CONDITIONS OF USE

  • Sew Creative has sole discretion who to issue a Sew Loyal card to
  • Only the card holder may benefit
  • The Sew Loyal benefits may alter from time to time
  • Sew Loyal points apply to all purchases (products and workshops excluding special promotions/ offers) in the physical shop only
  • There is no time limit to redeem the points
  • All previous discount/ promotional schemes will transfer to Sew Loyal
  • Points will not be awarded on future discounted / promotional products or sewing machine servicing
  • Sew Creative reserve the right to withdraw a card at any time due to misuse
  • The Sew Loyal card has no monetary value in itself
  • We will not share any customer information collected as part of the Sew Loyal scheme
  • By accepting a Sew Loyal card, you agree to provide your email contact address and receive information about our workshops and products by email

Website Terms & Conditions of Use for www.sewcreative.org.uk

WEB SITE ACCESS
It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]

USE OF WEBSITE
This Website may be used for your own private purposes and in accordance with these terms of use.
You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

SITE UPTIME
All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

VISITOR PROVIDED MATERIAL
Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this Website any material:
for which you have not obtained all necessary consents;
that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
[We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of the above.]

LINKS TO AND FROM OTHER WEBSITES
Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
you do not misrepresent your relationship with this website; and
the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this Website in breach of the above you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

DISCLAIMER
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and or up to date.
All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

EXCLUSION OF LIABILITY
We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

LAW and JURISDICTION
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

OUR DETAILS
Our business’s name is: Sew Creative Ltd.
Our business address is: 20-22 Lavant Street, Petersfield GU32 3EW, Hampshire, United Kingdom
Our contact details are: +44 1730 858020/ info@sewcreative.org.uk